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----- the directory to write files and to fetch new chat responses and temp storing of chat transcript before saving it to the database. this can be set to a ramdisk location to increase performance $CONF["CHAT_IO_DIR"] = "$CONF[CONF_ROOT]/chat_sessions" ; ----- directory where the automatic chat invite indicator file are created. also the directory where "is typing" indicator files are created. this can be set to a ramdisk location to increase performance $CONF["TYPE_IO_DIR"] = "$CONF[CONF_ROOT]/chat_initiate" ; ----- (1,0) - display page processing time (1) in various footer areas $VAR_DEBUG_OUT = 0 ; ----- (1,0) - patch process is sped up (1) or by slower interval. some servers may complain of very fast DB upates or thottle situations. as safe measure, 0 by default $FAST_PATCH = 0 ; ----- (string) - value for the chat icon image "alt=" and "title=" value $VARS_ADA_TXT = "" ; ----- (seconds) - every x seconds the visitor console pings the server to process chat accept/decline/routing status $VARS_JS_ROUTING = 3 ; ----- (seconds) - every x seconds the operator console pings the server for new chat requests/auto clean/update status. also effects fetching of new chat responses for both the visitor and the operator $VARS_JS_REQUESTING = 3 ; ----- (seconds) - every x seconds while the visitor is viewing a page, the system pings the server to update visitor footprint status $VARS_JS_FOOTPRINT_CHECK = 25 ; ----- (seconds) - every x seconds while the visitor is viewing a page, the system pings the server to process automatic and operator initiated chat status. also effects fetching of real-time chat icon online/offline status $VARS_JS_INVITE_CHECK = 13 ; ----- (cycle) - while the visitor is viewing a page, after max x cycles, all periodic ping to the server will be stopped to save on server resources. most likely the browser is kept open and idle $VARS_JS_FOOTPRINT_MAX_CYCLE = 100 ; ----- (seconds) - every x seconds, the operator console will ping the server to process latest chat transcript rating and to fetch the total/overall number of chats accepted $VARS_JS_RATING_FETCH = 25 ; ----- (seconds) - inactive visitors greater then x seconds (did not send a ping response to the server) will be automatically cleared from the system for the most current real-time traffic monitor report $VARS_FOOTPRINT_U_EXPIRE = $VARS_JS_FOOTPRINT_CHECK * 2 ; ----- (days) - inactive visitor ip data greater then x days will be cleared from the IP table. the IP table stores the visitor's total chat requests/footprints/initiated chat/IP address/automatic chat invite values $VARS_IP_LOG_EXPIRE = 30 ; ----- (days) - inactive visitor data greater then x days will be cleared from the footprint and refer URL tables $VARS_FOOTPRINT_STATS_EXPIRE = 15 ; ----- (seconds) - operator console will wait x seconds while sending a ping to the server. if x seconds is reached, the operator console will automatically disconnect and try to reconnect. it's a measure of internet connectivity as well $VARS_JS_OP_CONSOLE_TIMEOUT = 35 ; ----- (cycle mod) - ( n % x ) - every x'th cycle, the system will update the visitor's chat status to remain active status $VARS_CYCLE_VUPDATE = 10 ; ----- (seconds) - if the last automatic cleaning was less then time()-x, the system attempt an automatic cleaning process $VARS_CYCLE_CLEAN = $VARS_JS_REQUESTING + 6 ; ----- (seconds) - operators inactive for max x seconds will automatically be switched to offline status. (every $VARS_JS_REQUESTING seconds the operator status is refreshed to remain active status) $VARS_EXPIRED_OPS = $VARS_CYCLE_CLEAN * 10 ; ----- (seconds) - chat sessions that are inactive for x seconds (receives ping request from the chat windows) will be automatically cleared (IMPORTANT: this value must be greater 300 because the chat routing duration can be 5 minutes per route) $VARS_EXPIRED_REQS = $VARS_CYCLE_VUPDATE * 33 ; ----- (seconds) - operator to operator requests that has been inactive for x seconds will be automatically cleared $VARS_EXPIRED_OP2OP = $VARS_EXPIRED_REQS ; ----- (days) - chat transcript visitor footprints data greater then x days will be automatically deleted to optimize performance $VARS_EXPIRED_TFOOT = 90 ; ----- (seconds) - when chat is transferred to another operator, if the new operator does not pick up in x seconds, the chat is transferred back to the original operator $VARS_TRANSFER_BACK = 45 ; ----- (seconds) - additional seconds added to the routing time if SMS alert is switched on to provide operators additional time to return to computer to accept the chat request $VARS_SMS_BUFFER = 120 ; ----- (hours) - if the operator is online on a mobile device but has not opened the mobile app in x hours, log them out and set their status to offline $VARS_MOBILE_EXPIRED_OPS = 10 ; ----- (seconds) - additional seconds added to the visitor chat session updated status for mobile devices for situations of carrier signal lag or visitor places browser in background for a short while checking website or other activity $VARS_MOBILE_CHAT_BUFFER = 300 ; ----- (minutes) - after the visitor sends an offline email message, wait x minutes before the visitor can send another offline message $VARS_MAIL_SEND_BUFFER = 1 ; ----- (number) - max number of active visitor embed chat sessions before the system recycles the session files. keep in mind, x number of new chat response temp files are created per chat session $VARS_MAX_EMBED_SESSIONS = 3 ; ----- (number) - max number of concurrent chat requests per ip. when max is reached, the visitor will be routed to the leave a message screen until the matching ip chat request has ended or expired. NOTE: these chat requests will not be logged to the system $VARS_MAX_IP_CHAT_REQUESTS = 3 ; ----- (pixel) - width of the popup chat window $VARS_CHAT_WIDTH = 600 ; ----- (pixel) - height of the popup chat window $VARS_CHAT_HEIGHT = 540 ; ----- (pixel) - width of the embed chat window (there is embed window shadow image behind the embed chat window that is static. so this should not be modified) (shadow image - themes/initiate/widget_shadow.png) $VARS_CHAT_WIDTH_WIDGET = 420 ; ----- (pixel) - height of the embed chat window (there is embed window shadow image behind the embed chat window that is static. so this should not be modified) (shadow image - themes/initiate/widget_shadow.png) $VARS_CHAT_HEIGHT_WIDGET = 520 ; ----- (defined/not defined) - process the mysql free results. (should be off for most systems, "on" only if mysql free result error displays on the pages) $VARS_MYSQL_FREE_RESULTS = 1 ; ----- (1,0) - chat invite shadow image display/hide $VARS_CHAT_WIDGET_SHADOW = 1 ; ----- (hash array) - DMARC domains workaround to send email (places sender information as the "From") $DMARC_DOMAINS = Array( "yahoo.com" => 1, "another_domain.com" => 1 ) ----- (bytes) - maximum size of a chat session data file to limit excessive data or possible flooding $VARS_MAX_CHAT_FILESIZE = 500000 ;